At ArabicBnB, we want to ensure that all our guests have a pleasant and hassle-free experience. If during your stay a significant issue arises that affects your comfort and the host is unable to resolve it, you may be eligible for a partial or full refund. Some situations that may qualify include:
The property does not match the description or photos in the listing.
Serious issues with the facilities (e.g., no hot water, broken air conditioning, lack of access to the property).
Inadequate cleanliness or hygiene issues.
If you experience a problem, follow these steps to request a refund:
Contact your host: Most issues can be quickly resolved if you inform your host about the situation.
Report the issue to ArabicBnB: If the host does not respond or cannot fix the issue, go to the Resolution Center on our platform.
Request a refund: Specify the reason for your request and provide evidence, such as photos or videos.
Review and resolution: Our team will review your case and inform you of the decision within 48 hours.
If you wish to cancel your reservation and request a refund before your arrival, follow these steps:
Go to the "My Reservations" section.
Select the relevant reservation.
Click on "Request Refund" and follow the instructions.
Eligibility for a refund will depend on the accommodation's cancellation policy.
Once processed, the refund cannot be reversed.
Hosts have up to 60 days after the guest's departure date to issue refunds.
The refund processing time may vary depending on the payment method used.
If you have any questions or need assistance, please do not hesitate to contact our support team.
